FAQ
How do I know if an item is in stock?
We stock a wide selection of decor, accessories, and tableware as well as some smaller furniture items, portable lighting, and table lamps. Products not kept in our regular stock include larger furniture pieces, upholstered items, floor lamps and pendant lighting, or items otherwise identified as special order in the product description. If a product you order is out of stock we will contact you within 24-48 hours to notify you of the estimated back-in-stock timeframe, and ensure your order is not time sensitive. Alternately, you can contact us by email before your purchase to confirm the stock status.
How do I send my purchase as a gift?
Simply send us an email when you place the order to let us know your purchase is a gift. At your request we are also happy to wrap your gift and include a personalized note to the recipient at no extra charge. Please ensure the recipient's address is included in the shipping information on your order.
Can I order a product from a brand you carry even though it's not shown on the website?
Yes! We can bring in almost any of the products our brands offer, even if they aren't shown in our online shop. Send us an email with the item you are looking for and we would be happy to explain the process, provide pricing, and contact the supplier to determine the estimated lead time. There is no additional fee for this service, in fact we love knowing what items you would like to see added to our regular stock.
What is considered a special order?
These are items not kept in our regular stock, and are identified as special order items in the product description. If one of these products is included with your order we will contact you within 24-48 hours to confirm you wish to proceed with your special order purchase. Because they are not part of our regular stock we are not able to offer returns for special order items, but in some cases may offer an exchange for store credit less a 20% restocking fee. Regularly stocked items that are temporarily out of stock are not considered special orders.
How can I look through the complete range of different upholstery options?
Just let us know which item you are interested in and we will send a digital catalogue of upholstery selections for you to review. For each separate upholstery option you will find information on material composition, durability, cleaning, and maintenance as well as colour options and textural qualities. We are always happy to help guide your selection process and offer feedback on any upholstery fabrics you may have questions about.
Is it possible to see an upholstery sample before placing my order?
Of course! We want you to be confident in your investment and would be glad to send fabric swatches to help. Once you have reviewed the options and narrowed down the possibilities, simply email us with the specific sample(s) you would like to see. We ask for a small deposit of $45 when sending samples, which is then applied as a credit toward your furniture purchase.
Do you offer a warranty?
We adhere to the supplier's warranty for each the items we offer. Many of our products have a standard 1 year warranty period, with some furniture items qualifying for 5 or even 7 year warranties. If you would like to know the warranty details for a specific item please send us an email and we would be happy to help.
How does furniture delivery work?
Smaller furniture items within the standard size and weight parameters are shipped by the carriers listed on our shipping & returns page. Larger furniture items are shipped by professional freight carriers and delivered curbside, meaning the item is not removed from its packaging or moved beyond your driveway or sidewalk.
If you would like your shipment to be carried into your residence and set up, with packaging removed and disposed of, please notify us by email at the time of order to obtain a quote for this additional service.
Can I pay by e-transfer?
Although not offered as a standard payment method at checkout we can accept payment by e-transfer. Simply send us an email with the items you are interested in and would be glad to coordinate your purchase. Please note any returns for items purchased by e-transfer may be subject to an additional bank processing fee.
Is it possible to cancel my order?
We offer a 24 hour cancellation window. Please notify us by email within 24 hours of your order so we can cancel it from our system before your payment is processed. Cancellation requests submitted after payment has been processed may be subject to an administration fee.
Do you offer a trade program?
Yes! We love working with professional interior designers, architects, and developers to ensure the spaces they design have unique and high quality furnishings that elevate their projects. Many of the brands we carry offer products approved for commercial applications, with materials and construction methods designed to withstand the rigours of hospitality and business environments. Please reach out by email to learn more about our professional pricing program.
How long does it take to receive a reply to my email?
We respond to email inquiries within 24-48 hours. If you have not received a reply in this timeframe please check your spam and junk folders, and ensure info@guildhallhome.com is on your safe contact list.